TicketBot

Update

v4 Updates

What's new in v4

What's New in Ticket Bot v4? ๐ŸŽ‰

  • ๐Ÿš€ The big highlight: a brand-new dashboard! This major update took most of the development time but significantly enhances the setup experience.

  • ๐ŸŒ Full support for multiple languages is now available.

  • ๐Ÿ“ Rating are here! Enable them to ask users for a rating out of 5.

  • โฐ Inactivity Warnings will nudge users to revisit their tickets if the conversation stalls.

  • ๐Ÿ—‘๏ธ Automatically close stale tickets, freeing your staff from the hassle of manual clean-up.

  • ๐Ÿ–ฑ๏ธ Users can right-click messages to reference them in a new ticket, perfect for moving conversations from public to private or reporting issues.

  • ๐Ÿ“‚ Ticket and Discord categories are now separate! Create as many as you need without cluttering your channel list.

  • ๐Ÿงต Threads are supported! Enable this to have all tickets created in a thread under a single channel.

  • ๐Ÿ”„ Transfer tickets to other members easily with the /assign command.

  • ๐Ÿ”“ Unclaim and force claim tickets are now supported.

  • ๐Ÿ“‹ The /help command menu is now clickable for easier navigation.

  • ๐Ÿ“Š The log channel now displays when tickets are opened, closed, claimed, and unclaimed.

  • โฑ๏ธ Access response time and resolution time statistics.

  • ๐Ÿ“ค Send panels to an existing channel effortlessly.

  • ๐Ÿ› ๏ธ Update category channels directly from the dashboard.

  • ๐Ÿ˜ƒ Add emojis and descriptions to categories for better organization.

  • โš™๏ธ And probably a few more minor tweaks and improvements.

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