Privacy Policy

Introduction

Welcome to TicketBot! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, https://ticketbot.dev, or our services.

By using our website or services, you agree to the practices outlined in this Privacy Policy. If you have any questions, feel free to contact us at [email protected].

1. Information We Collect

• Personal Information Provided by Users: Email address, first name and last name, social media profile information (e.g., Login with Discord).
• Automatically Collected Information: Information about your device, browser, and usage patterns through cookies and tracking technologies, such as Google Analytics.
• Payment Information: Payment details are securely processed by Stripe. We do not store full payment card details on our servers.

2. How We Use Your Information

• To provide and maintain our services.
• To process payments and manage subscriptions.
• To analyze website usage and improve our services using tools like Google Analytics.
• To communicate with you regarding updates, support, or promotional materials.
• To comply with applicable legal and regulatory requirements.

3. Your Privacy Rights

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: Request the personal information we have collected about you.
• Right to Delete: Request that we delete your personal information.
• Right to Opt-Out: Opt-out of the sale of your personal information (we do not sell your data).
• Right to Non-Discrimination: We will not discriminate against you for exercising these rights.

Under the General Data Protection Regulation (GDPR):

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request corrections to inaccurate or incomplete data.
• Right to Erasure: Request the deletion of your personal data.
• Right to Restrict Processing: Request that we limit how your data is used.
• Right to Data Portability: Receive a copy of your data in a machine-readable format.
• Right to Object: Object to the processing of your personal data for specific purposes.

You can contact us at [email protected] to exercise these rights.

4. Data Protection and Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. These include encryption, secure payment processing through Stripe, and limiting access to your data to authorized personnel only.

5. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided personal data, we will delete it immediately.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to analyze website traffic and improve user experience. By using our website, you consent to the use of cookies. You can manage cookie preferences through your browser settings.

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "Effective Date." We encourage you to review this policy periodically.