Threads 👑

The ticket bot supports threads. This means that when a user creates a ticket, the ticket bot will create a thread in the channel where the panel was created.

Instead of the whole support team added to the threads, only the support team members who clicked the Join button will be added to the thread.

Setting up threads mode

To enable threads mode, go to the Subjects page and click on the Settings button you want to enable threads mode for.

Then, click on the Threads tab and enable the Enable Threads option.

Select the Log Channel where the Join button will be sent in.

Automations 👑

The ticket bot supports automations. This means that you can use pre-built automations to manage tickets. Features include:

• Automatically closing tickets when the user leave the server.
• Automatically closing tickets when the ticket is inactive for a certain amount of time.

Setting up automations

To set up automations, go to the Subjects page and click on the Settings button you want to enable automations for.

Then, click on the Automations tab and enable the respective automation you want to use.

For Inactive Ticket Check, you need to set the Inactive Time. This is the amount of time the ticket will be inactive for before it is closed.

You should follow the following format to set the Inactive Time: