A subject is a way to categorize and separate tickets in your Discord server. With ticket subjects, you can create custom names, messages, emojis, and configurations for different types of tickets.

Creating a New Subject

To create a new subject, follow these steps:

1. Navigate to the Ticket Bot dashboard.
2. Click on the "Subjects" tab.
3. Click the "Create New Subject" button.

Subject Basic Configuration

When creating a new subject, you'll need to configure the following settings:

Subject Name

This is the name of the ticket subject that will be used on dashboard for admins references only.

Ticket Name

This is the name that will be used for the channel when a new ticket is created under this subject. You can click the See Available Placeholders button to customize the ticket name with dynamic values like the user's name or the ticket ID.

Category

Select the category where the new tickets will be created.

Support Role

Assign a specific role to your support team members who will handle tickets created under this subject.

Allow the User to Close the Ticket 👑

If disabled, users will be not able to close their own tickets by clicking a button. Only user with "support role" are allowed to close the tickets.

Mention the Supporter Role When the Ticket is Created 👑

If enabled, the specified support role will be mentioned when a new ticket is created under this subject.

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Customizing the Message Embed

The ticket bot allows you to customize the appearance of the message embed that is sent to the user when they create a new ticket. You can configure the following options:

• Author Image URL
• Author Name
• Author URL
• Color
• Title
• URL
• Description
• Thumbnail URL
• Image URL
• Footer Text 👑
• Footer Image URL 👑

Customizing the Questions

Questions (Optional)

You can optionally add custom questions that users will need to answer when creating a new ticket under this subject. These questions can be used to gather additional information from users.

Example Image: